Creating an effective system in your business is the gift that keeps on giving
Way back when I was a contractor, I always found it useful to develop well-organized systems to use in running our business. Whenever I was asked the same question twice, it was time to create standards and procedures for employees and trade contractors to refer to.
I called these the gifts that kept on giving: once you had them you could stop trying to remember what you said the last time and just refer people to the appropriate documents. Eventually they learn, and the questions become less frequent.
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